Managing the Business of Health Care

To deliver care effectively, and to be able to influence health strategy, practice and policy, nurses must be able to access a tool-kit of management skills and knowledge. In the context of today's health services, these will guide practitioners to be able to be proactive in their influence on business and policy decisions which directly affect their work. Often soft management roles such as case management or people management are often accepted as a part of the job, harder skills such as budget management and business planning are much more threatening yet equally vital to the effective and equitable delivery of care. Ch. 1. Health care as a business / Ron De Witt. Application 1.1. The impact of different health care funding models on nursing practice in the USA / Gayle Garland -- Ch. 2. The NHS today / Julie Hyde and Adrian Booth. Application 2.1. Managing health and social services in Scotland / Sue Williams. Application 2.2. Managing health and social services in Northern Ireland / William J. Bryans. Application 2.3. The new NHS in Wales / Marion Andrews-Evans -- Ch. 3. Quality in health -- new agendas / Brian Edwards. Application 3.1. Forget-me-not: a vision of care excellence / Peter Westhead -- Ch. 4. The contribution of business planning / Linda Terry. Application 4.1. Business plan -- Scunthorpe & Goole Hospitals NHS Trust. Application 4.2. Leeds Health Improvement Programme -- Leeds Health Authority. Application 4.3. Emergency admissions -- understanding the problem / Jill Ellison -- Ch. 5. The human resource in business planning. Pt. 1. Planning for change / Steve Gosling and Helen Fields. Pt. 2. Workforce planning / Carol Wilby. Application 5.1. Workforce planning process / Carol Wilby. Application 5.2. Personal development -- a relationship between individual and organisation / Jo Ouston -- Ch. 6. The business of finance / Con Egan. Application 6.1. Financial issues in the health service / Julie Gray -- Ch. 7. Controlling the budget -- setting the budget within resource / Rose Stephens, Julia Bradbury and Richard Romaniak. Application 7.1. Controlling the budget / Rose Stephens and Julia Bradbury. Application 7.2. Reading the budget / Robert Dredge -- Ch. 8. Cost-effective services / Eva Lambert. Application 8.1. Market testing -- the process / Eva Lambert. Application 8.2. The human resource issues of market testing / Eva Lambert -- Ch. 9. Quality in action / Michael J. Cook. Application 9.1. Risk management -- in support of quality / Julie Hyde -- Ch. 10. The importance of partnership. Pt. 1. The independent sector in continuing care / Linda Nazarko. Pt. 2. Community Health Councils / Angeline Burke. Pt. 3. NHS and private care -- a shared approach / Ros Gray. Pt. 4. Interfaces and relationships with voluntary agencies / Margaret Goose. Pt. 5. Managing the workplace as a learning environment / John Hudson. Application 10.1. Continuing care policy / Marilyn Ekers. Application 10.2. Working together / Martin Shreeve -- Ch. 11. Fundraising for health care / Christa Paxton. Application 11.1. Resources for fundraising / Christa Paxton. Application 11.2. Wolverhampton Coronary Aftercare Support Group / Gill Poole.