Como Defenderse de los Ataques Verbales

You find yourself at the receiving end of a rude comment or an unpleasant joke. How do you react? Combining insights gained from her experience as a communication consultant and principles of Asian martial arts, Berckhan describes effective protection and defense techniques for challenging verbal situations and how to shorten hostile interchanges and stop provocations. It concludes with a training program designed to help the reader internalize the strategies that are presented.