Moments of Truth
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Moments of Truth

Jan Carlzon
4.04
735 ratings 54 reviews
The president and CEO of Scandinavia Airlines (SAS) shows how to adapt to the new customer-driven economy.
Genres: BusinessNonfictionLeadershipManagementBiographyBuisness
160 Pages

Community Reviews:

5 star
271 (37%)
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3 star
154 (21%)
2 star
33 (4%)
1 star
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