Dealing with Difficult People

The "On the Go" series was developed to give people a general overview of a topic. In this book, the author explains in 7 short chapters how to deal with the difficult person. The book is geared towards people working in public service, but it also provides general things you can implement in your normal life to defuse conflict. The book covers things that can be done to prevent conflict, how to deal with conflict when it comes, it examines where anger comes from, and looks at the kinds of difficult people that are in the world.