Difficult Customers

This book will give the reader information found no where else on just what it takes to handle a difficult customer with no stress.The secret lies in working on our own negative reactions to the person involved.They may appear to be the problem but they are not it is our reaction to them.Once the techniques taught in this book are mastered the same knowledge can be used to help improve all our relationships. If your normal calm, positivity is affected by difficult customer this book will give you the keys you seek to be affected no more.