Customer Success Management Reading

1.
The Effortless Experience: Conquering the New Battleground for Customer Loyalty
The Effortless Experience: Conquering the New Battleground for Customer Loyalty 3.94 avg rating — 1,434 ratings
1.
How to Become a Customer Success Manager: The Hottest and Fastest-Growing Job in the World
How to Become a Customer Success Manager: The Hottest and Fastest-Growing Job in the World 4.17 avg rating — 6 ratings
3.
Customer Success: How Innovative Companies Are Reducing Churn and Growing Recurring Revenue
Customer Success: How Innovative Companies Are Reducing Churn and Growing Recurring Revenue really liked it 4.00 avg rating — 1,397 ratings
4.
CEO Logic: How to Think and Act Like a Chief Executive
CEO Logic: How to Think and Act Like a Chief Executive 3.63 avg rating — 43 ratings
5.
Only the Paranoid Survive: How to Exploit the Crisis Points that Challenge Every Company and Career
Only the Paranoid Survive: How to Exploit the Crisis Points that Challenge Every Company and Career 3.98 avg rating — 10,194 ratings
6.
High Output Management
High Output Management 4.30 avg rating — 20,730 ratings
7.
The Challenger Customer: Selling to the Hidden Influencer Who Can Multiply Your Results
The Challenger Customer: Selling to the Hidden Influencer Who Can Multiply Your Results 3.90 avg rating — 941 ratings
8.
Chief Customer Officer 2.0: How to Build Your Customer-Driven Growth Engine
Chief Customer Officer 2.0: How to Build Your Customer-Driven Growth Engine 3.61 avg rating — 269 ratings
9.
The Effective Executive: The Definitive Guide to Getting the Right Things Done
The Effective Executive: The Definitive Guide to Getting the Right Things Done 4.08 avg rating — 37,231 ratings
10.
The New Articulate Executive: Look, Act and Sound Like a Leader
The New Articulate Executive: Look, Act and Sound Like a Leader 3.77 avg rating — 245 ratings
11.
Great at Work: How Top Performers Do Less, Work Better, and Achieve More
Great at Work: How Top Performers Do Less, Work Better, and Achieve More 3.80 avg rating — 3,415 ratings
12.
Crucial Conversations: Tools for Talking When Stakes are High
Crucial Conversations: Tools for Talking When Stakes are High 4.07 avg rating — 79,666 ratings
13.
Farm Don't Hunt: The Definitive Guide to Customer Success
Farm Don't Hunt: The Definitive Guide to Customer Success 3.81 avg rating — 257 ratings
14.
Developing the Leaders Around You: How to Help Others Reach Their Full Potential
Developing the Leaders Around You: How to Help Others Reach Their Full Potential 4.21 avg rating — 2,984 ratings
15.
The Ideal Team Player: How to Recognize and Cultivate The Three Essential Virtues (J-B Lencioni Series)
The Ideal Team Player: How to Recognize and Cultivate The Three Essential Virtues (J-B Lencioni Series) 4.07 avg rating — 14,954 ratings
16.
Leadershift: The 11 Essential Changes Every Leader Must Embrace
Leadershift: The 11 Essential Changes Every Leader Must Embrace 4.26 avg rating — 2,634 ratings
17.
Executive Toughness: The Mental-Training Program to Increase Your Leadership Performance
Executive Toughness: The Mental-Training Program to Increase Your Leadership Performance 4.21 avg rating — 716 ratings
18.
Hug Your Haters: How to Embrace Complaints and Keep Your Customers
Hug Your Haters: How to Embrace Complaints and Keep Your Customers
by: Jay Baer
3.85 avg rating — 767 ratings
19.
Be Our Guest: Perfecting the Art of Customer Service
Be Our Guest: Perfecting the Art of Customer Service 3.90 avg rating — 4,929 ratings