Richard Bruno Table of Contents Introduction 1 I’ve seen it all 2 Servicing Gas and Oil – The Differences 4 210 Defective Boilers 7 “The Pilot Won’t Light” 9 Let’s Keep Changing Parts 10 Large Supply House Bills 17 “They Painted the Walls 18 The Fifty Foot “B” Vent 20 Another Paul Story 22 Another High Chimney 24 Getting in Trouble with Steam 27 “My Boiler is Making Banging Noises” 28 “Only One Radiator Is Getting Hot” 31 $1,800 Oil Bill and Electric Heaters in Each Room 34 “My Boiler Makes Exploding Noises When it Starts” 38 “Somebody’s Shooting a Gun in My Basement” 40 Boiler Feed Pump vs a Condensate Pump 41 Even I Make Mistakes (Don’t Tell Linda) 45 You Need the Right Tools 46 Personal Protection Equipment 49 The Name of The Town Will Remain Anonymous (You’ll See Why) 51 When Not to Agree with the Customer 53 “It’s My Best Customer & He Can’t Get the Boiler to Work” 57 Helping Tech Support Help You 63 Protect Yourself and the Public 65 A Phone Call at 8 A.M. on a Sunday 68 Murray The Tailor (Not his real name) 71 So, What Did Paul See? 72 About the Authors 76
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73 Pages