Ron Zemke

Ron Zemke's books

Delivering Knock Your Socks Off Service (Knock Your Socks Off Series)

3.71 avg rating — 209 ratings

Generations at Work: Managing the Clash of Veterans, Boomers, Xers, and Nexters in Your Workplace

3.94 avg rating — 187 ratings

Generations at Work: Managing the Clash of Boomers, Gen Xers, and Gen Yers in the Workplace

3.97 avg rating — 91 ratings

Knock Your Socks Off Service Recovery (Knock Your Socks Off Series)

4.09 avg rating — 22 ratings

The Service Edge: 101 Companies That Profit from Customer Care

4.09 avg rating — 11 ratings

Best Practices in Customer Service

3.78 avg rating — 9 ratings

E-Service: 24 Ways to Keep Your Customers-When the Competition Is Just a Click Away

liked it 3.00 avg rating — 10 ratings

Dịch Vụ Sửng Sốt Khách Hàng Sững Sờ

3.75 avg rating — 4 ratings

Taking Care of Business: 101 Ways to Keep Your Customers Coming Back, without Whining, Groveling or Giving away the Store

really liked it 4.00 avg rating — 2 ratings

Delivering Knock Your Socks Off Service: EBook Edition

really liked it 4.00 avg rating — 2 ratings