Joseph A. Michelli

Joseph A. Michelli's books

The Starbucks Experience: 5 Principles for Turning Ordinary Into Extraordinary

3.75 avg rating — 5,017 ratings

The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company

3.91 avg rating — 1,021 ratings

Leading the Starbucks Way: 5 Principles for Connecting with Your Customers, Your Products and Your People

3.78 avg rating — 557 ratings

The Zappos Experience: 5 Principles to Inspire, Engage, and WOW

3.96 avg rating — 443 ratings

Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way

3.77 avg rating — 178 ratings

Customer Magic — The Macquarie Way: How to Reimagine Customer Experience to Transform Your Business

4.33 avg rating — 12 ratings

Humor, Play & Laughter: Stress-Proofing Life With Your Kids

really liked it 4.00 avg rating — 8 ratings

All Business Is Personal: One Medical's Human-Centered, Technology-Powered Approach to Customer Engagement

really liked it 4.00 avg rating — 3 ratings

Surviving Sibling Rivalry: Healthy Options for Managing Your Children's Conflicts

4.50 avg rating — 2 ratings

The MindChamps Way:How to Turn An Idea Into A Global Movement

liked it 3.00 avg rating — 2 ratings