Joe Heapy

Joe Heapy's books

Customer-Driven Transformation: How Being Design-led Helps Companies Get the Right Services to Market

4.38 avg rating — 16 ratings

The Journey to the Interface: How public service design can connect users to reform

3.38 avg rating — 8 ratings

Customer Experience Design: Imparare a mettere i clienti al centro con il design thinking

liked it 3.00 avg rating — 1 rating

Service Design: Design for New Challenges

0.00 avg rating — 0 ratings