Shep Hyken

Shep Hyken's books

Amaze Every Customer Every Time: 52 Tools for Delivering the Most Amazing Customer Service on the Planet

3.96 avg rating — 183 ratings

Be Amazing or Go Home: Seven Customer Service Habits That Create Confidence with Everyone

3.94 avg rating — 177 ratings

The Cult of the Customer: Create an Amazing Customer Experience That Turns Satisfied Customers Into Customer Evangelists

3.92 avg rating — 107 ratings

The Convenience Revolution: How to Deliver a Customer Service Experience that Disrupts the Competition and Creates Fierce Loyalty

3.96 avg rating — 98 ratings

The Amazement Revolution: Seven Customer Service Strategies to Create an Amazing Customer (and Employee) Experience

3.72 avg rating — 92 ratings

Moments of Magic

3.69 avg rating — 42 ratings

I'll Be Back

really liked it 4.00 avg rating — 15 ratings

The Loyal Customer: A Lesson From a Cab Driver

4.67 avg rating — 9 ratings

I'll Be Back: How to Get Customers to Come Back Again & Again

really liked it 4.00 avg rating — 9 ratings

Only The Best On Leadership (Only The Best Series)

2.67 avg rating — 3 ratings